<section id="faq">
<h2>Frequently Asked Questions (FAQ)</h2>
<h3>📦 Do you ship internationally?</h3>
<p>Yes, we ship worldwide! However, some products may be restricted from international delivery due to customs regulations.</p>
<h3>⏳ How long does it take to process and ship my order?</h3>
<p>Orders typically ship within <strong>3–4 business days</strong>, though often sooner.</p>
<h3>🚚 How are shipping rates calculated?</h3>
<p>Shipping rates are calculated based on the <strong>weight</strong> of your package and the <strong>destination</strong>.</p>
<h3>🎁 Do you offer free shipping?</h3>
<p>Yes! We offer <strong>free First Class U.S. shipping</strong> on orders over <strong>$100</strong>.</p>
<h3>🌍 Who pays customs or import taxes on international orders?</h3>
<p>International customers are responsible for any <strong>customs fees, duties, or local taxes</strong>. Customs-related delays are beyond our control.</p>
<h3>🔒 What happens if my package is lost or stolen?</h3>
<p>We offer <strong>Navidium Package Protection</strong> at checkout. If selected, your order is covered for loss or theft.</p>
<ul>
<li><strong>If protected:</strong> We'll replace your item or issue store credit.</li>
<li><strong>If not selected:</strong> We can't replace or refund lost/stolen packages. You must work with USPS directly.</li>
</ul>
<h3>↩️ Can I return an item?</h3>
<p>Yes, as long as the item is:</p>
<ul>
<li><strong>New and unopened</strong></li>
<li>Returned within <strong>15 days of delivery</strong></li>
</ul>
<p><strong>Note:</strong> You are responsible for return shipping costs. Refunds are for the <strong>item subtotal</strong>, minus <strong>original shipping</strong> and any <strong>processing fees</strong>. Items showing signs of <strong>use or damage</strong> will not be refunded.</p>
<h3>🔁 How long do refunds take?</h3>
<p>Refunds are processed within <strong>5–7 business days</strong> after we receive and inspect the returned item.</p>
<h3>🚫 Are there any items that can't be returned?</h3>
<p><strong>Yes.</strong> All clothing and custom orders are <strong>final sale</strong> and cannot be returned or refunded.</p>
<h3>❌ How do I cancel an order?</h3>
<p>Contact us at <a href="mailto:info@eclipsegrafx.com">info@eclipsegrafx.com</a> to request a cancellation. Terms depend on timing:</p>
<ul>
<li><strong>Within 24 hours:</strong> Full refund (minus payment processing fees)</li>
<li><strong>Over $50, after 24 hours:</strong> 10% restocking fee</li>
<li><strong>After 1 week or Ready to Ship:</strong> 10% restocking fee (any order size)</li>
<li>If already shipped: Refuse delivery. Refund issued once returned, minus shipping and fees.</li>
</ul>
<h3>🛠️ What if there's a mistake with my order?</h3>
<p>We strive for accuracy, but if we make a mistake:</p>
<ul>
<li><strong>Errors under $5:</strong> Store credit + $2 bonus</li>
<li><strong>Errors over $5:</strong> We may offer a replacement, refund, or store credit</li>
</ul>
<p><strong>To report:</strong> Email us within <strong>15 days</strong> of delivery with your <strong>order number</strong> and a <strong>clear photo</strong> of the issue.</p>
<h3>🔧 What if my item is defective?</h3>
<p>Email <a href="mailto:info@eclipsegrafx.com">info@eclipsegrafx.com</a> within <strong>15 days</strong> and include a <strong>photo of the defect</strong>. If confirmed:</p>
<ul>
<li>We’ll cover return shipping</li>
<li>We’ll send a replacement or issue store credit if the item is out of stock</li>
</ul>
<h3>📦 What should I do if my order is missing an item?</h3>
<p>Email <a href="mailto:info@eclipsegrafx.com">info@eclipsegrafx.com</a> within <strong>15 days</strong> of delivery. We’ll issue store credit for the missing item.</p>
<h3>🚫 What happens if my order is undeliverable?</h3>
<p>If returned to us as undeliverable and you’d like it resent, a <strong>$3.00 reshipping fee</strong> will apply.</p>
<h3>⚠️ Are your products safe for small children?</h3>
<p>Our products contain <strong>small parts</strong> and are <strong>not suitable for children under 3 years old</strong>. By ordering, you accept responsibility for keeping these items out of reach of small children and release EclipseGrafx from liability.</p>
</section>