Shipping and Returns
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. We usually ship packages within 3-4 business days if not sooner.
If you order a custom item please be aware that it may take 2-4 weeks for your item to be shipped. We are not responsible for any uninsured packages.
Complimentary First Class shipping on all U.S. orders of $100 or more. No adjustments can be made on previous purchases. Offer is non-transferable and subject to change without notice.
Return and Refund Policy
You may return most new, and unopened items within 15 days of delivery.
If you decide you no longer want the items you ordered you may return them if they are new, and unopened. You are responsible for paying the return postage. We will give a refund once the product has been received and inspected. If the product is returned in its original packaging and has no signs of wear and tear you will get a refund for the subtotal, the shipping cost will not be refunded. If the product is received damaged or/and has woar or/and tear no refund will be issued.
If you change your mind on an order you placed you can request for it be cancelled. Please be advised that you will get a refund minus any fees incurred. Orders over $100 that are cancelled after 48hrs of purchase will also be charged a 10% restocking fee.
If you cancel your order after it has been shipped simply refuse the package at delivery and once we receive it we will issue a refund. Please be advised that you will get a refund minus any fees incurred. Orders over $100 that are cancelled after 48hrs of purchase will also be charged a 10% restocking fee.
All sales are final for clothing items and custom orders.
If we made an error in your order, please send us an email to [email protected] and let us know the error. We will do our best to help correct the error.
If you received a defective item, please send us an email to [email protected] and attach a picture of the defect. We will pay the shipping cost if the return is a result of a defect on the item.
eclipsegrafx is not responsible for any duties, customs fees, or local taxes for all international shipments.
Eclipsegrafx products are small and could be a choking hazard for children under 3 years of age. Please keep these products away from small children. By ordering from eclipsegrafx you accept responsibility for keeping these products away from any small children and any liability for failure to do so.